FAQ
Authentic experiences with Frankenbridge International locals.
Common Questions
OUR TOURS
What can I expect from my tour?
Every Frankenbridge tour blends cultural insights, stories, and a welcoming atmosphere guided by multilingual professionals.
What is not included in the tour price?
Entrance fees, food, drinks, and transport unless specified.
Can the guide meet me where I’m staying?
Most tours begin at fixed meeting points. Private tours may include pickup.
What if I can’t find my guide?
Your confirmation email includes meeting details and contact support.
Is it possible to have a guide with a car?
Yes—available for private/custom tours upon request.
Are the tours customizable?
Private tours can be tailored to your interests.
What if I want to extend the tour?
Extensions depend on guide availability and extra hourly fees.
Can I book for a group of more than 9 people?
Yes. Contact us for a custom group offer.
Do I need to tip the guide?
Not mandatory, but appreciated.
BOOKING PROCESS
How do I book a Frankenbridge tour?
Book securely through our online booking system.
Can I book last minute?
Yes, depending on guide availability.
Can I make a private booking?
Yes. Most tours offer private options.
Can I change the date?
We will assist depending on availability.
PAYMENT & CANCELLATION
What payment methods are accepted?
All major credit cards via secure checkout.
Cancellation policy?
Most tours allow free cancellation 24–48 hours in advance.
What if I am late or the guide is late?
Tours must start on time. If the guide is delayed, you will be informed.
Refunds?
Refunds follow the cancellation rules listed on each tour.
OUR LOCAL GUIDES
Who are the guides?
Multilingual professionals with backgrounds in teaching, culture, and tourism.
Can I request a specific guide?
Yes, depending on availability.
Are guides licensed?
Yes, in destinations requiring certification.
Do guides speak my language?
We offer tours in English, Spanish, and more upon request.